All products in unopened, unused retail sizes may be returned within 30 days of initial purchase for a full refund of amount paid, if accompanied by a Return Management Authorization (RMA) number issued by the Customer Care Department. All shipping charges related to the approved return are the responsibility of the customer. Customer Care’s hours of operation are M-F 8:30AM – 6:00PM EST. Shipping fees paid on initial purchase are not eligible for refunds.
All return requests for qualified goods with a purchase date greater than 30 days of initial purchase may be returned if there is an expiration date of 1 year or more from the date of the RMA request. Returns for goods with a purchase date greater than 30 days will be subject to a restocking fee of 20% of the actual price paid for the products. All shipping costs associated with an approved RMA are the customer’s responsibility.
Féline Skinscience does not accept returns or exchanges for items not purchased through Féline Skinscience directly. All requests for returns or exchanges for products purchased at an authorized IMAGE Skinscience partner should be directed to location where purchased. Féline Skinscience licensed professional partners have their own individual return or exchange policies which are separate from ours. Additionally, if you purchase Féline Skinscience products from unauthorized websites, retailers or other unauthorized sources, we will not honor returns, refunds or exchanges of any kind.All returns must be sent to the attention of the RMA Department, with the RMA number written on the outside of the box and mailed to
Féline Skinscience
Returns will be processed within 10 days of receipt of shipment. Electronic correspondence will be sent to the main contact on the account when the return has been processed. For the status of your return please call our Customer Care Department at 1-855-791-5800, Monday through Friday 8:30 AM – 6:00 PM EST and have your account number and approve RMA number available for reference.